Return Policy

Return Policy

At OptiSolid, your satisfaction is our priority. We offer a hassle-free return policy for any product that does not meet your expectations due to a quality issue. If something is wrong, we will make it right — no questions asked.

Return Eligibility

Quality-Related Returns (Fully Covered)

You are eligible for a full refund or free replacement if:

  • The product arrives damaged or defective
  • The product does not function as described
  • The product is not compatible with the specified equipment due to an error on our part
  • The wrong item was shipped
  • The product fails within the warranty period due to a manufacturing defect

Non-Quality Returns

If you wish to return a product for reasons other than quality (e.g., ordered by mistake, no longer needed), please contact us within 30 days of delivery. The product must be unused, in original packaging, and in resalable condition. Return shipping costs may apply for non-quality returns.

Return Process

  1. Contact us — Reach out to our support team with your order number and a brief description of the issue.
  2. Review — Our team will assess your request within 1–2 business days.
  3. Resolution — We will offer a full refund, store credit, or replacement unit based on your preference and product availability.
  4. Return shipment — For quality-related returns, we cover return shipping. Instructions will be provided after approval.

Refund Timeline

  • Refunds are processed within 3–5 business days after we receive and inspect the returned item.
  • Refunds are issued to the original payment method.
  • Replacement units are shipped within 1–3 business days after claim approval.

Our Commitment

We believe that buying optical transceivers should be risk-free. Every OptiSolid product is backed by our 3-Year Warranty and this return policy — so you can purchase with confidence.

Ready to start a return or have questions? Contact our support team and we'll take care of you.