Warranty Policy
Warranty Policy
OptiSolid stands behind every product we manufacture. All OptiSolid optical transceivers, cables, and accessories are covered by a comprehensive 3-Year Replacement Warranty from the date of purchase.
Warranty Coverage
Our warranty covers defects in materials and workmanship under normal use conditions. If your product fails due to a manufacturing defect within the warranty period, we will provide a free replacement unit — no repair, no refurbishment.
What Is Covered
- Manufacturing defects in optical components, housing, or firmware
- DOM / DDMI functionality failures not caused by external damage
- Compatibility issues caused by incorrect programming on our part
- Any hardware failure under normal operating conditions
What Is Not Covered
- Physical damage caused by improper handling, installation, or storage
- Damage caused by electrical surges, incorrect voltage, or incompatible equipment
- Products with removed, altered, or illegible serial numbers
- Damage caused by unauthorized modification or repair
- Normal wear and tear
Warranty Terms
- Duration: 3 years from the date of purchase
- Resolution: Replacement only — we do not offer repairs or refurbishments
- Replacement unit: Same model or equivalent specification
- Shipping: OptiSolid covers return shipping for confirmed warranty claims
How to Make a Warranty Claim
- Contact our support team with your order number and a description of the issue.
- Our team will review your claim within 1–2 business days.
- If the claim is approved, we will arrange shipment of a replacement unit.
- You may be asked to return the defective unit depending on your location.
Contact Us
To initiate a warranty claim or ask questions about your coverage, please contact our support team. We are committed to resolving all warranty issues promptly and professionally.